Return Policy

Order Cancellations

Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.


If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credita different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

  • Discounted items & Gift Cards are final and cannot be returned or exchanged.
  • Returned items must have tags still on and be returned in original packaging.
  • Returned items must have no visible signs of wear or use.
  • Gift Returns will be refunded to the original purchaser. We apologize for any inconvenience this may cause.
  • We do not accept the return of a SherlockS product not purchased at or from a SherlockS Brand store. Those purchases must be returned at the location where the purchase was made and are subject to their return policies

To initiate a return or exchange, please complete the following steps:

Purchases made on can be returned via Mail or to a Sherlocks Brand Store.

Fast Refunds

To initiate a return or exchange, please complete the following steps:

It’s not often that people send their hats back but we understand that sometimes it’s not the perfect fit – and when it does happen we give you your money back, no questions asked.

  • If you’d like to return your hats, contact our customer support team to begin the process. We are available via email, or phone Sunday-Friday, 10 am-7 pm Israel Satndard Time
  • We offer free Shipping on returns within Israel. This includes shipping on returns as well if the return is initiated within 30days of the receipt of the hat.
  • All returned merchandise should be sent to us at King George 31, Jerusalem, Israel, 91000.
  • For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.

Refunds and Exchanges

After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.



If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.


If you require further assistance, please call SherlockS Customer Service at +972 2-563-7155