Return Policy

Order Cancellations

Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.

Returns

Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.  Our return policy does not apply to the following goods: discounted or sale items, gift cards, or personalized items.  These items are not eligible for return, refund or exchange.

See below for more terms for returning your SherlockS purchase:

  • Purchases made on SherlockShats.com can be returned via Mail or to a Sherlocks Brand Store.
  • You must have an original receipt or packing slip to complete your return..
  • The item(s) must be unused, unwashed, and in its original condition with tags attached.
  • Gift Returns will be refunded to the original purchaser. We apologize for any inconvenience this may cause.

We do not accept the return of a SherlockS product not purchased at SherlockS.com or from a SherlockS Brand store. Those purchases must be returned at the location where the purchase was made and are subject to their return policies.

 

Shipping

To initiate a return, please email us at hat-related@sherlockshats.com.  We require a receipt or proof of purchase to accompany your return.

All returned merchandise should be sent to us at King George 31, Jerusalem, Israel, 91000.

For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.

You are responsible for paying the shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

 

Refunds and Exchanges

After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

 

General

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.

 

If you require further assistance, please call SherlockS Customer Service at +972 2-563-7155