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Return Policy:

All purchases made online and/or in-store can be returned for a refund, exchanged for another product, or exchanged for store credit.

Refund:

In order to be eligible for a refund the following conditions must be met:

  1. The refund must be requested within 14 days from the time of purchase of the product.
  2. The customer must show the receipt (digital or physical) received at the time the item was purchased. 
  3. We cannot accept returns or exchanges for items that look used, or items that have been washed, damaged or otherwise altered. Removal of tags and labels will qualify the hat as having been worn.
  4. SherlockS reserves the right to determine eligibility for a refund based on the condition of each item returned (as determined by SherlockS evaluation of the product).
  5. If an item has been ordered online and shipped before the customer cancels that order, the customer must cover the cost of return shipping of that item.

Exchange:

  1. The customer may return an item in exchange for another item within 30 days from the time of purchase. 
  2. No more than two exchanges is permitted for any item. 
  3. The customer must show the receipt (digital or physical) received at the time the item was purchased. 
  4. We cannot accept returns or exchanges for items that look used, or items that have been washed, damaged or otherwise altered. Removal of tags and labels will qualify the hat as having been worn.
  5. SherlockS reserves the right to determine eligibility for exchange based on the condition of each item requested for exchange (as determined by SherlockS evaluation of the product)

Store Credit:

  1. The customer may return the item for store credit up to the amount at which the customer paid for the item within 30 days from the time of purchase.
  2. The customer must show the receipt (digital or physical) received at the time the item was purchased. 
  3. We cannot accept returns or exchanges for items that look used, or items that have been washed, damaged or otherwise altered. Removal of tags and labels will qualify the hat as having been worn.
  4. SherlockS reserves the right to determine eligibility for store credit based on the condition of each item requested for store credit (as determined by SherlockS evaluation of the product).
  5. Store credit is valid for 6 months from the date the store credit is given.
  6. Store credit is only applicable with the store credit receipt given for that item. 

Other points in regards to returns (applicable to all forms of return):

  • The customer pays for return shipping on the order.
  • If the customer purchases on sale or at a reduced price, the customer will only receive a refund for the amount paid during the sale or reduced price offer.
  • All items marked “Final Sale” are not eligible for a refund, exchange, or store credit at any time.
  • After 30 days from the time of purchase the item is no longer eligible for refund, store credit, or exchange and is considered as a final sale.

Out of Stock Items:

  1. If a purchase is made on an item which is out of stock, the customer is entitled to receive a full refund, including shipping and handling costs. An instruction will be given to the credit card company to issue the refund within 14 days of the date of purchase.
  2. The customer can also choose to exchange their purchase as stated in the exchange section of the return policy.
  3. If the customer chooses to exchange an item for one that has a lower price, the customer can receive a partial refund or store credit for the difference between the cost of the original item and the cost of the item exchanged.

Damaged Items:

Please check all items that you receive against your order. If the items you receive are damaged or incorrectly supplied on delivery, you must note the details of any damage or error in supply on the delivery documentation, or if you are unable to view the items on receipt, you must inform us (by post, phone or email only) within a reasonable period of time. You must return the items to us as soon as possible after informing us that the items are damaged or have been incorrectly supplied.

SherlockS is not responsible for any damages to any item purchased by a client, unless the handling of the item by a SherlockS employee was the cause of that damage.  

SherlockS is not responsible for items lost during shipping through no fault of its own.

Warranty

Except as expressly provided in these Terms and Conditions, we exclude all warranties or guarantees as regards any item sold by SherlockS, to the fullest extent permitted by law.

Hat Cleaning Policy:

SherlockS offers a hat cleaning and repair service. The cost of this service will be determined by SherlockS. SherlockS does not guarantee that all damage to a hat can be corrected and will do its utmost to clean or repair any hat left by a customer.

Shipping and Handling Costs:

All shipping and handling costs are at the discretion of SherlockS. Customers will be notified in a timely manner of any changes to the shipping and handling cost.

Manufacturer Error:

Sherlocks is not responsible for any damages occurring due to the manufacturer’s error or negligence.

Allergy Warning:

SherlockS is not responsible for allergies that result from the manufacturer’s content mis-labeling.

Shatnez Disclaimer:

As a service, SherlockS endeavors to have all items tested by a qualified “Shaatnez” (blending of wool and linen according to Jewish rabbinic law) Inspector.

Hours of Operation:

The hours of operation of SherlockS are solely at the discretion of SherlockS and may be changed at any time without prior announcement.

Mediation and Arbitration:

Any and all disputes, controversy or claims arising out of or in connection with or in relation to these Terms and Conditions or the breach thereof, including any question regarding their existence, validity, performance or termination and any claim arising out of or relating to its negotiation, execution or performance (collectively, the “Dispute”), will be first and exclusively subject to non-binding mediation/arbitration in an effort to resolve any such Dispute. The mediation/arbitration will be held using Zoom or other online media. Both the customer and SherlockS agree to use best efforts to conduct any dispute resolution procedures herein as efficiently and cost effectively as possible. All aspects of the mediation will be treated as confidential. Only in the event the mediation/arbitration breaks down may the Dispute be brought for resolution by the courts or other agreed tribunals in Israel, whereby the governing law for resolving the Dispute shall be the law of the State of Israel.

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